Job Responsibilities

• Manage the day-to-day operations of the housing complex office.
• Serve as the primary point of contact for residents, prospective residents, vendors, and visitors.
• Greet and assist prospective residents and provide information about available units.
• Schedule and conduct property and unit tours.
• Show available units to prospective customers, including accessing units on different floors and going up and down stairs.
• Process rental applications and maintain accurate resident and property records.
• Answer phone calls, emails, and resident inquiries in a professional and timely manner.
• Assist residents with questions, concerns, and maintenance requests.
• Coordinate with maintenance personnel and vendors as needed.
• Maintain organized office files, records, and documentation.
• Enter and update information using computer systems and office software.
• Collect and process payments or other resident documentation as required.
• Assist with move-ins, move-outs, inspections, and other property management activities.
• Monitor the property and report maintenance, safety, or security concerns to management.
• Maintain a professional and welcoming office environment.
• Follow all company policies, housing regulations, and applicable procedures.
• Be available to respond to after-hours or emergency situations when needed.
• Perform other duties as assigned.

Qualifications

• Previous office, property management, customer service, or administrative experience preferred.
• Strong computer skills and ability to learn new software and systems.
• Professional communication and customer service skills.
• Strong organizational and time-management skills.
• Ability to work independently and make appropriate decisions.
• Dependable, professional, and detail-oriented.
• Ability to handle confidential information appropriately.
• Ability to interact professionally with residents from a variety of backgrounds.
• Ability to walk the property and safely go up and down stairs as needed to show available units.
• Ability to work occasional evenings, weekends, or be on call when needed.
• Previous property management or housing experience is a plus.

Work Environment & Physical Requirements

• This position involves both office and property-related responsibilities.
• Must be comfortable walking throughout the property and entering available units.
• Must be able to regularly use stairs to conduct unit tours and inspections.
• May require occasional after-hours availability for resident needs or property-related issues.